Shipping & Returns
What to expect for made-to-order products, delivery and order support.
Production timing
Most Minted & Marked products are personalized or made to order. Production timing depends on the item, material, quantity and design. If you have an event date, include it when ordering or requesting a custom project. A requested date is not guaranteed until we confirm it.
Shipping
Available shipping methods, costs and the delivery destination are shown during checkout. Delivery estimates begin after production is complete. Carrier delays and incorrectly entered addresses may affect arrival.
Address changes
Contact us as soon as possible if an address is wrong. We can change it before dispatch when practical, but we cannot reroute every shipment after it has entered the carrier network.
Made-to-order returns
Because personalized products cannot normally be resold, change-of-mind returns are not generally accepted after production begins. If an item arrives damaged, defective or different from the approved order details, contact us within 7 days of delivery with the order number and photographs. We’ll review the issue and make it right when the problem is ours.
Cancellations
Ask promptly. A cancellation or change may be possible before materials are committed or production begins.