Customer Care

Terms & Conditions

Terms for personalized, made-to-order and custom-project purchases.

Order details and approval

Customers are responsible for checking names, dates, spelling, addresses, quantities and selected options before submitting an order. For quoted custom projects, production begins after the agreed scope and price are confirmed.

Customer-provided content

By submitting text, images, handwriting, logos or artwork, you confirm that you have permission to use them and authorize Minted & Marked to reproduce them solely to fulfill and support your request.

Materials and appearance

Natural materials may vary in grain, color and texture. Screen colors and concept photography are guides and may not exactly match the physical product.

Pricing, payment and availability

Prices are shown in U.S. dollars. Custom sizing, materials, quantity and personalization may change a quoted price. An order is not accepted if payment fails, required information is missing or the requested product cannot be produced.

Shipping, cancellations and corrections

Shipping and personalized-item support are described on our Shipping & Returns page. Contact us promptly if an order detail needs correction.

Reasonable use

Do not submit unlawful, infringing, hateful or unsafe content. We may decline work that cannot be produced responsibly or within our capabilities.

Contact

Questions may be sent to orders@mintedmarked.com.

Last updated October 10, 2026.

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