Frequently Asked Questions
Quick answers about customization, uploads, timing, accounts and delivery.
Can I request something that is not shown?
Yes. Use the custom project form to describe the item, material, size, quantity and occasion. We’ll confirm feasibility, price and timing before production.
How do handwritten gifts work?
Choose a keepsake, upload a clear photograph of the handwriting, select the available options and add it to your cart. The upload preview remains associated with the configured item.
Are uploaded images public?
No. Customer uploads are not added to the public Media Library. They are served from protected storage through long, unguessable links for the order/customer workflow and authorized staff.
Can I check out without an account?
Yes. Guest checkout is allowed. You may also create an account to see order history and manage saved addresses.
Can I ship a gift to someone else?
Yes. Choose or enter the shipping address during checkout. Logged-in customers may use a one-order gift address without replacing their saved address, or choose to save the new address for future orders.
How quickly will my order arrive?
Timing combines production and carrier transit. Include your needed-by date when available; we will not promise a custom-project deadline until it is confirmed.
Will every engraved piece look identical?
Natural wood, leather, slate and similar materials vary in grain, tone and texture. Those material variations are part of the finished piece.